Refund Policy

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At Xytharelplozarin, we want you to be satisfied with your purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges for products purchased through our website xytharelplozarin.ddd.

1. Consumer Rights (Norway and EU/EEA)

As a consumer in Norway or the European Economic Area, you have the right to withdraw from a distance purchase within 14 days without giving any reason. This right is granted under the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven, LOV-2002-06-21-34) and the EU Consumer Rights Directive (2011/83/EU). If we fail to provide you with the mandatory information about your right of withdrawal, the withdrawal period may be extended to up to 12 months. This right of withdrawal is in addition to any other rights you may have under this policy or applicable law.

2. Right of Withdrawal

2.1 Withdrawal Period

You have 14 days from the day you (or a third party indicated by you) receive the goods to withdraw from the purchase contract.

2.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can:

• Send an email to touch@xytharelplozarin.world
• Send a letter to: Xytharelplozarin, Drangeid 2C, 4405 Flekkefjord, Norway

You may use the model withdrawal form provided at the end of this policy, but it is not obligatory.

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs if you chose a delivery method other than standard delivery). We will make the reimbursement within 14 days from the day we receive the returned goods or proof of return.

3. Return Conditions

To be eligible for a return:

• Products must be in their original, unopened packaging
• Products must be unused and in the same condition as received
• Products must be returned within 30 days of receipt (extended beyond the statutory 14 days)
• Proof of purchase (order confirmation or receipt) is required

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or used products
• Products with broken seals
• Products that have been tampered with

5. Return Process

5.1 Initiating a Return

1. Contact our customer service at touch@xytharelplozarin.world
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack the product securely in its original packaging
5. Ship the product to the address provided

5.2 Return Shipping

You are responsible for the cost of return shipping unless the product was defective or we made an error. We recommend using a trackable shipping method to ensure safe delivery.

5.3 Processing Time

Once we receive your return, we will inspect the product and notify you of the status of your refund. If approved, your refund will be processed within 14 days to your original payment method.

6. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately at touch@xytharelplozarin.world
• Provide photos of the damage and your order details
• We will arrange a replacement or full refund, including return shipping costs

7. Wrong Items

If you receive the wrong product, contact us immediately. We will arrange for the correct product to be sent and provide a prepaid return label for the incorrect item.

8. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card (may take 5-10 business days to appear)
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account

9. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or card statement again
2. Contact your bank or credit card company (processing times vary)
3. If you still have not received your refund, contact us at touch@xytharelplozarin.world

11. Complaint Rights Under Norwegian Law

Under the Forbrukerkjøpsloven, you have a right to complain about defective products. The standard complaint period is two years from delivery. For products intended to last significantly longer, the period may be five years. You may demand repair, replacement, price reduction, or cancellation with full refund depending on the nature of the defect.

12. Model Withdrawal Form

Pursuant to the Forbrukerkjøpsloven and EU Consumer Rights Directive, we provide the following model withdrawal form. You may use it, but it is not obligatory:

To: Xytharelplozarin, Drangeid 2C, 4405 Flekkefjord, Norway, touch@xytharelplozarin.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number:
• Product(s):
• Ordered on / received on:
• Name of consumer:
• Address of consumer:
• Date:
• Signature (only if submitted on paper):

13. Contact Us

For questions about returns or refunds, please contact us: